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Commencer
Tout ce que vous devez savoir pour commencer à utiliser Webex.
Aide par produit
Obtenez de l’aide spécifique pour chacun de nos différents produits.
Administration
Gestion de Webex dans Control Hub et Partner Hub.
IA Webex
La plateforme générative la plus avancée développée par l’IA pour le travail hybride et l’expérience client.
Nouveautés
Découvrez les nouveautés de Webex. Découvrez les nouvelles fonctionnalités, les problèmes, les correctifs et autres mises à jour.
Articles courants
Sign-in issues with Webex
Webex Suite
Configure Local Gateway on Cisco IOS XE for Webex Calling
Calling
Port Reference Information for Webex Calling
Calling
Use virtual backgrounds in Webex Meetings and Webex Webinars
Webex Suite
Build and manage flows with Flow Designer
Expérience client
Webex AI Agent Studio Administration guide
Expérience client
Connect to a Webex App device
Périphériques
Ressources vidéo
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
Expérience client
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
Expérience client
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
Expérience client
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
Expérience client
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
Expérience client
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
Cisco AI Assistant in meetings
Webex Suite
Sometimes you may join a meeting late, need to step away for a moment, or you're multitasking and get distracted. With AI Assistant meeting summaries, you can quickly catch up on what you’ve missed, understand the discussion, ask questions without disturbing the meeting, and stay on top of the conversation. You also receive a summary and transcript after the meeting, without having to record.
Create an autonomous AI agent
Expérience client
Autonomous AI agents operate independently without direct human intervention. Autonomous agents can access and use a knowledge repository to provide informative and accurate answers to user queries. These agents use advanced algorithms and machine learning techniques to analyze data, learn from their environment, and adapt their actions to achieve specific goals.
Share content in a meeting
Webex Suite
When you share content in Webex App, everyone in the meeting can easily see what's being discussed. Anyone can share content, but only one person can share at a time.
Enhance efficiency using AI-generated summaries
Expérience client
The Cisco AI Assistant offers concise summaries of prior interactions, allowing agents to continue conversations seamlessly without needing to re-collect information. This immediate access enables agents to focus on delivering effective solutions, leading to faster resolutions and a more cohesive customer experience.
Webex App | Add your profile picture
Webex Suite
Make it easier for people to recognize you in Webex App by adding a picture to your profile. Until you upload one, your profile only shows your initials inside a circle.
AI Assistant wellness break notifications
Expérience client
When the AI Assistant recommends a wellbeing break, a toaster notification will appear: Accepting a break: Click Take a break to accept the break. The Cisco AI Assistant widget opens automatically to confirm your choice. After you wrap up the current interaction, your 1-minute wellbeing break begins automatically. Your status changes to Wellbeing Break to prevent the next interaction from being queued to you. A 5-second countdown appears on the screen as your 1-minute break concludes. Once complete, the break window closes automatically, and your status changes to Available, readying you for the next interaction.
Generate space summaries
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Enhance efficiency with real-time transcripts
Expérience client
Real-time transcripts is designed to help you optimize communication efficiency during customer interactions. By providing live transcriptions directly on your Agent Desktop, it can help enhance your focus, clarity, and response accuracy. It is aimed at enhancing your understanding and efficiency during calls, reducing misunderstandings, and supporting you in delivering high-quality interactions that improve performance and customer satisfaction.
Use the whiteboard in meetings
Webex Suite
When you're busy, or you've been away from the office, catching up with all your spaces can be challenging. AI Assistant can generate space summaries to help you quickly catch up on missed messages and conversations in the space. Stay informed on decisions, key points, and get up to date with the discussion at a glance.
Respond with confidence using Real-time assist
Expérience client
Real-time assist is a Cisco AI Assistant feature designed to support you during live customer interactions by continuously understanding the conversation context, identifying customer intent, and instantly providing relevant recommendations. It guides you in real time by suggesting what to say or do, helping you navigate complex procedures, and even initiating workflows automatically.
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Ressources d’adoption
Tout ce dont vous et votre équipe avez besoin pour être opérationnels.
Webex Academy
Apprenez à tout moment grâce à des cours à votre rythme et à des tutoriels vidéo rapides.
Admin launch kits
Launch kits to help make your Webex rollout a success.
Événements en direct
Apprendre avec Webex : événements, webinaires et démonstrations quotidiennes.
Autres ressources
Télécharger Webex
Une seule plateforme, offrant tous les moyens de se connecter.
Communauté Webex
La communauté constitue un pôle de connexion avec vos pairs et les spécialistes de Cisco pour demander de l’aide, partager votre expertise, créer votre réseau et vous développer professionnellement.
Webex Insider
Entrez en contact avec des personnes qui partagent votre passion pour Webex et bénéficiez d’un accès privilégié aux nouveaux concepts des équipes chargées des produits et de l’expérience de la gamme Webex.
Webex pour les développeurs
Construisez l’avenir de la collaboration professionnelle avec Webex. En savoir plus sur l’API et les SDK Webex pour créer la prochaine grande application de collaboration sur la plateforme Webex.
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