Assign phone number to a user

1

From the customer view in https://admin.webex.com, go to Management > Users.

2

Choose a user you want to assign a number to and click Calling.

3

In the Numbers section, under Directory numbers, click to add a secondary number.

4

Choose a phone number from the drop-down. You also have the option of assigning an extension.

If a number is already assigned to the user, any additional number added to the user is added as a secondary number. You can add 1 primary number and up to 10 secondary numbers to a user.

5

(Optional) Toggle on Distinctive Ring Pattern and choose a ring pattern for this number.

The distinctive ring pattern helps to identify calls coming from specific phone numbers.
6

Click Save.

Directory numbers are displayed as a complete list within the numbers section. Clicking a number allows you to view and modify the specifics of that number and delete.
The number will no longer transfer to this user.

Assign phone number to a workspace

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

From the customer view in https://admin.webex.com, go to Management > Workspaces.

2

Choose a workspace and click the Calling.

3

In the Numbers section, under Directory numbers, click to add a secondary number.

A primary number is assigned when creating the workspaces.

4

Click Add numbers to add the secondary numbers.

5

Choose the phone number, extension, or both.

For a secondary number, a phone number is mandatory and the extension is optional.

If you're a location administrator, only the phone number and extension pertaining to your assigned locations appear.

6

(Optional) Toggle on Distinctive ring pattern and choose a ring pattern from the drop-down.

The distinctive ring pattern helps to identify calls coming from specific phone numbers.
7

Click Save.