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Set the Preferred Language for Your Organization in Control Hub
You can change the language settings in Control Hub, and the settings are applied to new users when they're onboarded. The language setting affects their phone screens, voicemail prompts, and the announcements played when they dial incorrect numbers in a dial plan.
Set the Preferred Language for Your Organization
The new language is only applied to users onboarded after this change is made.
Before you begin
If you've synchronized users from your Active Directory, then the preferred language from the Active Directory overrides the language you configure at the organizational level.
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From the customer view in https://admin.webex.com, go to Services, and click . |
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Under Regional Settings, select the Preferred Language, and save your changes. You'll see these changes across your organization and your users' phones may restart.
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Change the Preferred Language for Specific Users
You may want to override the language set for the organization or correct a misconfiguration.
1 |
From the customer view in https://admin.webex.com, go to Users, and choose a user. |
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Select . |
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Under Lanugage, choose a preferred language for email communication. |
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Under Announcement Language, choose the preferred language for audio announcements and voice prompts. If you're unable to change the language, it could be because the language is from your Active Directory. Update your Active Directory and synchronize your users into Webex App. |
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Click Save. |
Change the Preferred Language for Specific Workspaces
You can change the preferred language for specific workspaces. You may want to override the language set for the organization or correct a misconfiguration.
1 |
From the customer view in https://admin.webex.com, go to Workspaces, and choose a workspace. |
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In the Calling section, click Temporarily manage calling settings from classic view. |
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Select . |
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Choose the preferred language for audio announcements and voice prompts. |
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Click Save. |