Toll-free and non-geographical numbers support

Use toll-free numbers to place calls at no charge. Such numbers allow callers to reach businesses and individuals out of the area without being charged a long-distance fee for the call.

Outbound dialing to toll-free numbers is supported in all countries. Use this article to know the list of countries where you can add toll-free numbers to Webex Calling, to receive inbound calls and also for using toll-free numbers as caller IDs.

For country specific dial plan numbers, see Dial plans by Country.

Toll-free numbers have a badge in the Control Hub.

You can assign toll-free numbers to Webex services like Auto-Attendant, Hunt Group, Call Queue and so on. However, you can’t assign toll-free numbers as the number of a user or a workspace. You can use toll-free numbers as a main number for a Webex location and use it as a caller ID for a user or a workspace.

Non-geographic numbers, like toll-free numbers, facilitate businesses allowing users to reach easily from long distances without having to pay the full long-distance calling charges. Unlike toll-free numbers, these numbers have a cost to the caller. They are accessible around the country, and they have no city prefixes. While these numbers are of little use to individuals, they are highly lucrative for businesses with customers across the country. Non-geographic phone numbers don’t have a badge indication in the Control Hub.

Some countries have restrictions when making outbound calls from certain non-geographic numbers along with restrictions where they can’t be assigned to end users. The restrictions for non-geographic numbers in these countries are the same as the toll-free numbers. See Dial plans by Country article for details on the restrictions. Non-geographic numbers with restrictions are indicated using §.

Some countries have variable length number patterns, For example: 050-xxxxxx to 050-xxxxxxxxxxx.

  • Non-geographic numbers aren't supported with Cisco Calling Plans.

  • Currently, toll-free numbers are supported with Cisco Calling Plans in U.S. and Canada locations only.

  • When using a premises-based PSTN or Cloud Connected PSTN, check with your PSTN provider for offerings related to toll-free and non-geographic numbers.

  • You can’t assign toll-free and restricted non-geographical numbers to a user, workspace, or virtual line.

Toll-free and non-geographic country list

Africa

Toll-Free and Non-Geographic number ranges apply to the following countries:

South Africa

North America

Toll-Free and non-geographic number ranges apply to the following countries that use the North American numbering plan:

American Samoa

Anguilla

Antigua and Barbuda

Bahamas

Barbados

Bermuda

British Virgin Islands

Cayman Islands

Canada

Dominica

Dominican Republic

Grenada

Guam

Jamaica

Mexico

Montserrat

Northern Mariana Islands

Puerto Rico

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Sint Maarten

Trinidad and Tobago

Turks and Caicos Islands

US Virgin Islands

United States

Only Canada and Mexico regions support non-geographic number.

Europe

Toll-Free and non-geographic number ranges apply to the following countries:

Austria

Belgium

Finland

France

Germany

Italy

Luxembourg

Netherlands

Spain

Sweden

Switzerland

United Kingdom

Toll-free support doesn't apply to Austria region.

Asia

Toll-Free and Non-Geographic number ranges apply to the following countries:

India

Japan

Singapore

China

For details on the supported Toll-free and non-geographic numbers, see the respective country dial plan in the Dial plans by country article.

The customer administrator is responsible to understand and use toll-free and non-geographical numbers in a country and assign them appropriately as per local regulations.

Australia

Toll-Free and Non-Geographic number ranges apply to the following countries:

Australia

New Zealand

South America

Toll-Free and Non-Geographic number ranges apply to the following countries:

Brazil