Webex administrators can provision their subscriptions from Control Hub.
Overview
You can provision Webex Suite subscriptions in Control Hub. You'll get a welcome email that includes a link to set up your services. If you didn't get that email, contact the salesperson you worked with to place the order. New subscriptions have two parts to complete: organization finder and service setup.
For more details on the provisioning wizard, see this guide. |
Organization finder
You'll start by choosing if the order is intended for your customer or for your own organization. We recommend partners to provision services on behalf of the customer so that the partner can support the customer even after the setup is complete.
After choosing one of those options, an organization is recommended for the order based on certain parameters, such as:
- Domains in organizations that associates with your email address.
- Most recent activity across users in an organization.
- A global domain-based search so you can choose from a list of organizations.
If you don't have an organization yet, then you'll be able to create a new one. Once the organization is all set up, you can review your subscription, and then move on to set up the services.
Service setup
After connecting the subscription to an organization, you can start setting up the services. A summary is shown at the beginning so you can see the changes to any licenses. You can also see trials that can be converted, and add-ons for any services.
The service setup was recently updated, but you can revert the changes to set up in the original way by switching the Preview the new look toggle to off. |
Map a subscription to an organization
1 | Open the email you received titled Provisioning information required for order..., and click Set Up Your Service. | ||
2 | Select Next. | ||
3 | Choose one of the following options:
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4 | You'll see one of the results described below. The bold part is the first sentence of the messages you received. The rest is a description of what the message indicates.
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5 | Review the details of these organizations. For partners, the label Provisioning administrator appears when you're provisioning the subscription for an existing customer. If you require full administrator privileges, first complete the service setup, then ask for full admin privileges from the customer admin. If everything looks right, click Next. | ||
6 | Click Next to start the services setup.
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Provision your new Webex Meetings subscription
After mapping the subscription to an organization, you can start setting up the services.
If you choose to set up later, you can sign in to Control Hub to start the service setup process again. |
1 | Review your subscription and click Setup now.
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2 | In the Meeting setup tab, choose a Webex URL name, time zone, and if you want the site to be on an early release schedule.
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3 | To add more Webex sites, check the I need additional URLs check box. | ||
4 | Click Next once you've finished setting up the Webex URLs. | ||
5 | If you have multiple Webex URLs, distribute the licenses across the necessary sites, and select Next. | ||
6 | Review the information and then click Close. If you want to download a copy of the order summary as a PDF for your records, click Download order summary (PDF). |
Provision your new Webex Calling subscription
When provisioning a Webex Calling subscription, all you have to do is enter in the location of your main headquarters. You can change the location or add more locations after provisioning in Control Hub.
1 | Review your subscription and click Setup now.
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2 | Enter the location name and select a country or region where most of the users are located, fill out the additional fields, and then click Next. | ||
3 | Review the information and then click Close. If you want to download a copy of the order summary as a PDF for your records, click Download order summary (PDF). |