Troubleshooting Webex App and Service Meeting List Issues
Troubleshooting Webex app and service meeting list issues.
How do I troubleshoot the Webex app vs. service meeting list issues?
To troubleshoot the Webex app vs. Service Meeting List:
Symptoms | Factors | Diagnosis |
Meeting does not appear |
|
|
Missing meeting | No meetings or appointments show up for the user on any client. | Service side issue, the hybrid calendar service isn't set up or enabled for the user. |
Meeting information is missing | Meeting information shows on one client but not on another client. | Potential client-side issue. Submit feedback logs. |
Missing or duplicate meetings | Instances of recurring series. | Service side issue. Notify support. Potential cause: Calendar service. |
Meeting join is missing | The information shows on multiple clients. | Service side issue. Notify support. Potential cause: Calendar service. |
Declined meeting appears | If a user declines a meeting but does not send the response to the organizer, the meeting will not be removed from the meeting list. | Currently not supported. |
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