Announcements for the Webex Calling Devices
We're sharing details about our planned firmware upgrade releases that are coming out soon. See important information about features and support with the upcoming release. You can subscribe to this article to receive notification on the updates.
Announcement Date: 04/11/2024
This firmware upgrade applies to the following devices:
MPP 12.0.6 for Cisco MPP 6800/7800/8800
PhoneOS 3.2.1 for 8875/9800 series phones
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: MPP 12.0.6 / Phone OS 3.2.1 Firmware Upgrade |
Stable Channel: CANADA - CA CST: 20/Nov/2024 10:00:00 PM EMEA - GMT: 18/Nov/2024 10:00:00 PM EUN - GMT: 19/Nov/2024 10:00:00 PM UK - GMT: 18/Nov/2024 10:00:00 PM APAC - AEST 18/Nov/2024 10:00:00 PM Japan - JST: 19/Nov/2024 10:00:00 PM Japan KDDI - JST: 20/Nov/2024 10:00:00 PM NAMER – CST: nightly on 18, 19, 20 Nov/2024 10:00:00 PM The Preview channel is updated with the following firmware by the end of U.S. working day on 06 Nov 2024:
The Stable Delay channel will be updated by the end of the U.S. working day on 14 Nov 2022
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Information: |
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Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series Cisco PhoneOS 8875 and 9800 Series |
What’s Changing: |
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Upgrade Details:
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End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 04/11/2024
Service Platforms: | Webex Calling |
Markets: | NAMER, CANADA, EMEA, APAC |
End-of-Support: | January 31 2025 |
Why: |
Yealink has announced End of Support (EOS) for the Yealink W56P DECT devices. Hence, administrators can’t provision any new Yealink DECT W56P Bases in the Control Hub or using the API starting January 31st 2025. Yealink EOS/EOL Announcement - https://www.yealink.com/en/product-detail/dect-phone-w56p |
Information: |
Starting January 31st 2025, you can’t provision Yealink W56P DECT Bases. Existing Yealink W56P will continue to function until the End-Of-Life (EOL) date on September 30th 2027. If a Yealink W56P DECT Base fails, you must replace the device with another supported device from the Webex Calling / Wholesale supported devices list. |
Models: |
Yealink Models: Yealink W56P DECT Base |
Announcement update: 25/10/2024
Service Platforms: |
Webex Calling VAR/SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Firmware Upgrade Detail |
Starting from November 6, 2024, Cisco Webex will upgrade the DBS210/110 firmware to 5.1.2SR. The upgrade is scheduled to be completed by the end of February 2025. |
Information: |
DECT Bases Firmware Upgrade from 5.1.1 to 5.1.2 |
Affected Models: |
Cisco DECT DBS-110 and DBS-210 Bases |
What’s Changing: |
Security Patches Voice Vlan <<IMPORTANT – PLEASE READ>>
From release 5.1.2, Cisco DECT bases support the Voice VLAN feature. To prevent the bases from entering the Voice VLAN inadvertently after the upgrade to release 5.1.2, it’s crucial to ensure that the Voice VLAN is disabled on all switch ports connected to Cisco DECT bases before upgrade. On completing the upgrade to release 5.1.2, customers interested in using the Voice VLAN can enable it on their switches and adjust their network configurations to facilitate communication between the bases and Webex Calling. |
Bug Fix:
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End User Requirements: |
Customers must verify Voice VLAN settings on their switches and make sure that the Voice VLAN is disabled on the switch ports connected to DECT bases before the firmware upgrade. |
Announcement Date: 25/10/2024
Service Platforms: | Webex Calling SP&VAR |
Markets: |
NAMER, CANADA, EMEA, APAC |
Maintenance Window: |
CANADA - CA CDT: 13/Nov/2024 - 11:00:00 PM NAMER - U.S. ET: 13/Nov/2024 - 10:00:00 PM EUN - GMT: 13/Nov/2024 - 11:00:00 PM EU - GMT: 13/Nov/2024 - 10:00:00 PM APAC - AEST: 15/Nov/2024 - 3:00:00 AM |
Information: |
The Webex Calling CPE Engineering Team will upgrade firmware of Poly VVX Models to the latest 6.4.7version. |
Affected Models: |
Poly VVX 101/201/301/311/350/401/411/450/501/601 |
What’s Changing: |
Firmware of Poly VVX Models are upgraded to the latest 6.4.7, while the legacy version of 6.4.5 is still available. |
New Features: |
New Poly VVX firmware 6.4.7. |
Configuration Updates: |
%APP_VERSION_VVX101201%: 6.4.7 %APP_VERSION_VVX_NEW%: 6.4.7 %APP_VERSION_VVX_X50%: 6.4.7 |
End User Requirements: |
Webex Calling SP & VAR – Customer devices pick the upgrade with weekly resync. Do a Control Hub resync or manual reboot to apply the firmware upgrade immediately. |
Release Note: |
N/A |
Announcement Date: 18/10/2024
Service Platforms: |
Webex Calling VAR / SP |
Markets: |
U.S., EMEA, APAC, Canada, Japan |
Maintenance Window: |
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Information: |
Yealink T4xU and T4xS upgrade to V86 firmware |
Affected Models: |
Yealink T4xU series APP_VERSION_T4XU Yealink T4xS series APP_VERSION_T41S APP_VERSION_T42S APP_VERSION_T46S APP_VERSION_T48S |
What’s Changing: |
T4xU: Yealink upgrade from v108.86.0.54 to v108.86.0.156 T4xS: Yealink upgrade from 66.84.0.141 to v66.86.0.83 |
Upgrade Details: |
Manually resync Webex Calling Yealink T4xU and T4xS or restart to force an upgrade to the new firmware. |
End User Requirements: | Webex Calling - Reboot the devices after the maintenance activity date or wait for the weekly resync which happens Thursday morning local time. |
Documentation |
For Yealink v86 Release Notes, see https://support.yealink.com/ |
Announcement Date: 30/09/2024
Service Platforms: |
Webex Calling, SP, VAR |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA CDT: 14/Oct/2024 - 11:00:00 PM NAMER - U.S. ET: 14/Oct/2024 - 10:00:00 PM EUN - GMT: 15/Oct/2024 - 11:00:00 PM EU/UK - GMT: 15/Oct/2024 - 10:00:00 PM Japan - JST: 15/Oct/202 4- 2:00:00 AM APAC - AEST: 15/Oct/2024 - 2:00:00 AM |
Information: |
The Webex Calling CPE Engineering Team stages the new Cisco ATA 191 / 192 firmware for device downloads. |
Affected Models: |
Cisco ATA 191 / 192 ATAs with Multiplatform Firmware |
What’s Changing: |
Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade |
New Features: |
Firmware Upgrade from 11.2.4 --> 11.2.5
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Resolved bugs: |
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End User Requirements | Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nighty sync. |
Release Notes |
Announcement Date: 25/09/24
Service Platforms: |
Webex Calling VAR / SP |
Markets: |
U.S., EMEA, APAC, Canada, Japan |
Maintenance Window: |
EUN/EU/UK - GMT: 14/Oct/24 10:00 PM U.S./CANADA - ET: 14/Oct/24 10:00 PM Japan - JST: 15/Oct/2024 10:00 PM AUSTRALIA - AEST: 15/Oct/24 10:00 PM |
Information: |
Yealink T5xW and T33G upgrade to V86.0.157 firmware |
Affected Models: |
Yealink T5xW series
Yealink T33G APP_VERSION_T33G |
What’s Changing: |
T5xW: Yealink upgrade from v86.0.54 to v86.0.157 T33G: Yealink upgrade from v86.0.42 to v86.0.157 |
Upgrade Details: |
Manually resyn or restart the Webex Calling Yealink T5xW models to force an upgrade to the new firmware. |
End User Requirements: |
Reboot the Webex Calling devices after the maintenance activity or wait for the weekly resync which happens on Thursday morning local time. |
Documentation |
For Yealink v86 Release Notes, see https://support.yealink.com/ |
Announcement Date: 11/09/2024
This announcement is for updating the reserved Dial plan for Cisco ATA devices.
Service Platforms: |
Webex Calling SP / VAR |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Emergency Maintenance: |
CANADA - CA CDT: 10/Sep/2024 - 11:00:00 PM NAMER - U.S. ET: 10/Sep/2024 - 10:00:00 PM EUN - GMT: 10/Sep/2024 - 11:00:00 PM EU - GMT: 10/Sep/2024 - 10:00:00 PM UK2DC - GMT: 10/Sep/2024 - 09:00:00 PM APAC - AEST: 11/Sep/2024 - 12:00:00 AM Japan -JST: 11/Sep/2024 - 12:00:00 AM |
Information: |
WxC SP&VAR Cisco ATA reserved dial plans update. |
Affected Models: |
Cisco ATA 191/192 |
What’s Changing: |
In WxC SP/VAR, Cisco ATA reserved dial plans are updated |
Reason for Reverting: |
Per Customer BEMS01782935, the system level Reserved Dial Plan is set as the default dial plan of the United States region, which may cause issue to other regions when certain dialed digits are used with outbound dial digit selected. |
End User Requirements: |
Devices update automatically during their nightly resync window. |
Documentation: |
NA |
Announcement Date: 06/09/2024
Service Platforms: | Webex Calling SP&VAR |
Markets: |
NAMER, CANADA, EMEA, APAC |
Maintenance Window: |
CANADA - CA CDT: 18/Sep/2024 - 11:00:00 p.m. NAMER - US ET: 18/Sep/2024 - 10:00:00 p.m. EUN - GMT: 19/Sep/2024 - 01:00:00 a.m. EU - GMT: 19/Sep/2024 - 12:00:00 a.m. APAC - AEST: 19/Sep/2024 - 10:00:00 p.m. |
Information: | The Webex Calling CPE Engineering Team will upgrade firmware of Poly Edge E Models to the latest 8.2.2 version. |
Affected Models: |
Poly Edge E100/220/300/320/350/400/450/500/550 |
What’s Changing: | Firmware of Poly Edge E Models will be upgraded to the latest 8.2.2, while the legacy version of 8.2.1 is still available. |
New Features: | New Poly Edge E firmware 8.2.2. |
Configuration Updates: |
%APP_VERSION_EE%: 8.2.2 |
End User Requirements: |
Webex Calling SP & VAR – Customer devices pick up the updates with weekly resync. Do a Control Hub resync or manual reboot to apply the configuration updates immediately. |
Release Note: |
N/A |
Announcement Date:30/08/2024
The Cisco MPP firmware upgrade release 12.0.5SR1 release applies to Cisco 6800, 7800, 8800 device series
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN
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Maintenance Window: MPP 12.0.5 Firmware Upgrade |
Stable channel: CANADA - CA CST: 03/September/2024 10:00:00 PM EMEA - GMT: 03/September/2024 10:00:00 PM EUN - GMT: 03/September/2024 10:00:00 PM APAC - AEST 04/September/2024 10:00:00 PM JAPAN - JST: 04/September/2024 10:00:00 PM JAPAN KDDI - JST: 05/September/2024 10:00:00 PM NAMER – CST: nightly on 03, 04, 05 September/2024 Preview channel is updated with 12-0-5MPP0102-20240828-e7e77b0220 firmware by end of United States working day on 02 September 2024 |
Information: | Cisco MPP Firmware Upgrade to 12.0.5 SR1 Version -> (12-0-5MPP0102-20240828-e7e77b0220) |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: | MPP Firmware Upgrade 12.0.5 --> 12.0.5 SR1 (12-0-5MPP0102-20240828-e7e77b0220) |
Upgrade Details:
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Bug fixes:
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End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date 01/08/2024
The Cisco MPP firmware upgrade release 12.0.5 applies to Cisco 6800, 7800, 8800 device series
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN |
Maintenance Window: MPP 12.0.5 Firmware Upgrade |
Stable Channel: CANADA - CA CST: 15/August/2024 10:00:00 PM EMEA - GMT: 15/August/2024 10:00:00 PM EUN - GMT: 16/August/2024 10:00:00 PM APAC - AEST 16/August/2024 10:00:00 PM JAPAN - JST: 16/August/2024 10:00:00 PM JAPAN KDDI - JST: 16/August/2024 10:00:00 PM NAMER – CST: nightly on 15, 16, 17 August/2024 Preview channel will be updated with 12.0.5 firmware by end of U.S. working day on 05 August 2024 Stable Delay will be updated with 12.0.4 firmware by end of U.S. working day on 14 August 2024 |
Information: | Cisco MPP Firmware Upgrade to 12.0.5 Version -> (12-0-5MPP0001-20240730-e7d69d9d76) |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: | MPP Firmware Upgrade 12.0.4 SR1 --> 12.0.5 |
Upgrade Details: |
New features for Webex Calling 1. Support for Cisco 8851 NR model 2. Support for Cisco 8865 NR model Bug fixes: Fixes as detailed in the release notes |
End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 25/7/24
Service Platforms: | Webex Calling SP & VAR |
Markets: | NAMER, CANADA, EMEA, APAC |
Maintenance Window: |
CANADA - CA CDT: 13/Aug/2024 - 11:00:00 p.m. NAMER - US ET: 13/Aug/2024 - 10:00:00 p.m. EUN - GMT: 14/Aug/2024 - 11:00:00 p.m. EU - GMT: 14/Aug/2024 - 10:00:00 p.m. APAC - AEST: 15/Aug/2024 - 2:00:00 a.m. |
Information: |
The Webex Calling CPE Engineering team will be staging Poly IP Phone configuration updates to address the customer requests for enabling the Push to Talk and Paging features. |
Affected Models: |
Poly VVX101/150/201/250/301/311/350/401/411/450/501/601; Poly Trio8300/8500/8800; Polycom SSIP5000/6000; Poly Edge E100/220/300/320/350/400/450/500/550; Poly CCX 400/500/505/600/700 |
What’s Changing: |
Enabling Poly PTT and Paging feature. |
New Features: | Poly PTT and Paging |
Configuration Updates:
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Enabling Poly PTT and Paging feature: ptt.pttMode.enable="1" ptt.pageMode.enable="1" ptt.address="224.0.1.116" ptt.allowOffHookPages="0" ptt.codec="G.722" ptt.compatibilityMode="1" ptt.defaultChannel="1" ptt.displayName="" ptt.emergencyChannel="25" ptt.payloadSize="20" ptt.port="5001" ptt.priorityChannel="24" ptt.callWaiting.enable="0" ptt.emergencyChannel.volume="-10" ptt.pageMode.allowOffHookPages="0" ptt.pageMode.codec="G.722" ptt.pageMode.defaultGroup="1" ptt.pageMode.displayName="" ptt.pageMode.emergencyGroup="25" ptt.pageMode.payloadSize="20" ptt.pageMode.priorityGroup="24" ptt.pageMode.transmit.timeout.continuation="60" ptt.pageMode.transmit.timeout.initial="0" |
End User Requirements: | Webex Calling SP & VAR – Customer devices pick up the updates with weekly resync. Do a manual reboot to apply the configuration updates. |
Release Note: | N/A |
Announcement Date: 04/04/2024
The Cisco MPP firmware upgrade release 12.0.4SR1 applies to Cisco 6800, 7800, 8800 device series and release 2.3.1SR1 for the Cisco 8875 device.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN |
Maintenance Window: MPP 12.0.4 SR1 Firmware Upgrade |
Stable channel: CANADA - CA CST: 22/April/2024 10:00:00 PM EMEA - GMT: 22/April/2024 10:00:00 PM EUN - GMT: 23/April/2024 10:00:00 PM APAC - AEST 22/April/2024 10:00:00 PM JAPAN - JST: 23/April/2024 10:00:00 PM JAPAN KDDI - JST: 24/April/2024 10:00:00 PM NAMER – CST: nightly on 22, 23, 24, 25 April/2024 Preview channel is updated with 12.0.4SR1/2.3.1SR1 firmware by end of US working day on 9 April 2024 |
Information: |
Cisco MPP Firmware Upgrade to 12.0.4 SR1 Cisco 8875 Upgrade to 2.3.1 SR1 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series Cisco 8875 |
What’s Changing: |
MPP Firmware Upgrade 12.0.3 --> 12.0.4 SR1 Cisco 8875 Upgrade 2.2.1 --> 2.3.1 SR1 |
Upgrade Details:
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New features for Webex Calling
Bug fixes:
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End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement date:19/03/24
This update restores the disabled Call Park soft keys for Poly devices.
Service Platforms: | Webex Calling SP / VAR |
Markets: |
NAMER, CANADA, EMEA, APAC |
Emergency Maintenance: |
CANADA - CA CDT: 19/Mar/2024 - 11:00:00 p.m. NAMER - US ET: 19/Mar/2024 - 10:00:00 p.m. EUN - GMT: 19/Mar/2024 - 11:00:00 p.m. EU - GMT: 19/Mar/2024 - 10:00:00 p.m. APAC - AEST: 19/Mar/2024 - 2:00:00 a.m. |
Information: |
Restoring disabled Call Par Soft Keys of Poly devices in WxC SP/VAR |
Affected Models: |
Poly VVX101/150/201/250/301/311/350/401/411/450/501/601; Poly Trio8300/8500/8800; Poly SSIP5000/6000 |
What’s Changing: | In Webex Calling SP/VAR, disabled Call Park soft keys of Poly devices are reverted to be enabled. |
Reason for Reverting: | Customer complains about disabled call park buttons and needs them back. |
End User Requirements: | Devices update automatically during their weekly resync window. |
Documentation: | - |
Announcement date: 14/03/24
The Cisco MPP Firmware downgrade applies to the following:
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Release 12.0.4 reverting back to 12.0.3 for Cisco 6800, 7800, 8800.
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Release 2.3.1 reverting back to 2.2.1 for Cisco 8875.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN |
Emergency Maintenance: |
Stable channel revert to 12.0.3 / 2.2.1 CANADA - CA CST: 14/Mar/2024 10:00:00 PM EMEA - GMT: 14/Mar/2024 10:00:00 PM EUN - GMT: 14/Mar/2024 10:00:00 PM APAC - AEST 15/Mar/2024 10:00:00 PM JAPAN - JST: 15/Mar/2024 10:00:00 PM JAPAN KDDI - JST: 15/Mar/2024 10:00:00 PM NAMER – CST: nightly on 14, 15, 16, 17 Mar/2024 |
Information: |
Cisco MPP Firmware Reverting to 12.0.3 Cisco 8875 Reverting to 2.2.1
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Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series Cisco 8875 |
What’s Changing: |
MPP Firmware Reverting from 12.0.4 --> 12.0.3 Cisco 8875 Reverting from 2.3.1 --> 2.2.1 |
Reason for Reverting:
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During some long duration calls, when a call is placed on hold, upon resuming the call, a one-way audio condition can occur The following feature functionality that was included in the 12.0.4/2.3.1 firmware release is no longer available after the firmware is reverted to it prior levels 12.0.3/2.2.1.
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End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 28/02/2024
Service Platforms: | Webex Calling VAR / SP |
Markets: | NAMER, CANADA, EMEA, APAC |
Maintenance Window: |
CANADA - CA CDT: 12/Mar/2024 - 11:00:00 PM NAMER - US ET: 12/Mar/2024 - 10:00:00 PM EUN - GMT: 13/Mar/2024 - 11:00:00 PM EU - GMT: 13/Mar/2024 - 10:00:00 PM APAC - AEST: 13/Mar/2024 - 2:00:00 AM |
Information: | The Webex Calling CPE Engineering Team will be staging Poly configuration updates to address multiple customer requests. |
Affected Models: |
Poly VVX101/150/201/250/301/311/350/401/411/450/501/601 Poly Trio8300/8500/8800 Polycom SSIP5000/6000 |
What’s Changing: |
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New Features: | None |
Configuration Updates: |
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End User Requirements: | Webex Calling VAR / SP - Users must resync or manually reboot their Poly VVX models to apply the configuration changes. |
Release Note: | — |
Announcement Date: 27/02/2024
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA EST: 12/Mar/2024 22:00:00 PM EMEA - GMT: 13/Mar/2024 22:00:00 PM EUN - GMT: 13/Mar/2024 23:00:00 PM NAMER - EST: 14/Mar /2024 10:00: 00 PM Japan - JST: 16/Mar/2024 01:00:00 AM APAC - AEST: 16/Mar/2024 02:00:00 AM |
Information: | Cisco VG4xx ATA Series - New Firmware 17.12.2 |
Affected Models: |
Cisco VG400, VG420 |
What’s Changing: |
Cisco VG4xx ATA series firmware upgrade from 17.6.3 to 17.12.2 |
Upgrade Details: |
New features added
See Release Notes for Cisco 4000 Series ISRs, Cisco IOS XE Dublin 17.12.x for details. |
End User Requirements: |
Webex Calling VAR / SP VG400: Users must reboot their VG400 devices. The firmware upgrades automatically after rebooting. VG420: Users can follow the Cisco IOS upgrade guide to manually upgrade the firmware. |
Help Content | Configure your Cisco Voice Gateway VG420/VG400 ATA in Control Hub |
Announcement Date: 20/02/2024
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: 1.10 Firmware Upgrade 1.9 OS Upgrade |
CANADA - CA CDT: 04/Mar/2024 22:00:00 p.m. EMEA - GMT: 04/Mar/2024 11:59:00:00 p.m. EUN - GMT: 04/Mar/2024 11:59:00:00 p.m. NAMER - EST: 04/Mar /2024 22:00:00 p.m. Japan - JST: 04/Mar/2024 03:00:00 a.m. APAC - AEST: 04/Mar/2024 04:00:00 a.m. |
Information: |
Cisco 840/860 Wifi Phone FW 1.10 |
Affected Models: |
Cisco 840/860 Wifi Phones |
What’s Changing: |
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Upgrade Details:
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No new features are added |
End User Requirements: |
WxC VAR/SP – The 840/860 devices upgrade automatically during their regular schedule nightly maintenance window, per region. |
Help Content |
Announcement date: 02/02/2024
The Cisco MPP firmware upgrade applies to the following:
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Release 12.0.4- Cisco MPP 6800, 7800, and 8800 devices
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Release 2.3.1- Cisco 8875 devices
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN |
Maintenance Window: MPP 12.0.4 Firmware Upgrade |
StableChannel: CANADA - CA CST: 20/Feb/2024 10:00:00 PM EMEA - GMT: 21/Feb/2024 10:00:00 PM EUN - GMT: 22/Feb/2024 10:00:00 PM APAC - AEST 20/Feb/2024 10:00:00 PM JAPAN - JST: 21/Feb/2024 10:00:00 PM JAPAN KDDI - JST: 22/Feb/2024 10:00:00 PM NAMER – CST: nightly on 20, 21, 22, 23 Feb/2024 Preview channel is updated with 12.0.4/2.3.1 firmware by end of US working day on 6 Feb 2024 Stable Delay channel is updated with 12.0.3/2.2.1 firmware by end of US working day on 16 Feb 2024 |
Information: | Cisco MPP Firmware Upgrade to 12.0.4 Cisco 8875 Upgrade to 2.3.1 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series Cisco 8875 |
What’s Changing: |
MPP Firmware Upgrade 12.0.3 --> 12.0.4 Cisco 8875 Upgrade 2.2.1 --> 2.3.1 |
Upgrade Details: |
New features for Webex Calling
For bug fixes and enhanced description of new features, refer to the release notes. |
End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 22-11-2023
Service Platforms: | Webex Calling SP & VAR |
Markets: | NAMER, CANADA, EMEA, APAC |
Maintenance Window: |
CANADA - CA CDT: 4/Dec/2023 - 11:00:00 p.m. NAMER - US ET: 4/Dec/2023 - 10:00:00 p.m. EUN -GMT: 5/Dec/2023 - 11:00:00 p.m. EU - GMT: 5/Dec/2023 - 10:00:00 p.m. APAC -AEST: 11/Dec/2023 - 2:00:00 a.m. |
Information: | The Webex Calling CPE Engineering Team will stage the new Polycom UCS 6.4.5 Firmware for device downloads. |
Affected Models: | Polycom VVX 101/150/201/250/301/311/350/401/411/450/501/601 |
What’s Changing: | Polycom UCS 6.4.5 Firmware – Upgrade |
New Features: | Firmware Upgrade from 6.4.3 -> 6.4.5 |
Resolved bugs:
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End User Requirements | Webex Calling SP & VAR - End Users must resync or manually reboot their Polycom VVX models to apply the configuration changes. |
Release Notes | Polycom UCS 6.4.5 - Polycom UCS 6.4.5 Release Notes |
This upgrade includes updates to MPP Quality of Service or Type of Service settings.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: Cisco MPP Dial Plan Update |
Stable channel: CANADA - CA CST: 13/Nov/2023 10:00:00 PM EMEA - GMT: 13/Nov/2023 10:00:00 PM EUN - GMT: 13/Nov/2023 10:00:00 PM APAC - AEST 13/Nov/2023 10:00:00 PM Japan - JST: 13/Nov/2023 10:00:00 PM NAMER – CST: 13/Nov/2023 10:00:00 PM |
Information: | Updates to MPP Quality of Service / Type of Service settings and Cisco MPP 8832 12.0.3 SR1 upgrade |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series, Cisco 8875 |
What’s Changing: |
See Release notes for 12.0.3 SR1 for Cisco MPP 8832 for details.
|
Upgrade Details:
| Changes happen during the maintenance windows per region. All phones will automatically pick up changes during nightly resync. |
End User Requirements: | End User intervention is not required. |
This table lists the changes with the Firmware Upgrade.
Service Platforms: | Webex Calling, SP, VAR |
Markets: | NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA CDT: 11/Oct/2023 - 11:00:00 PM NAMER - U.S. ET: 11/Oct/2023 - 10:00:00 PM EUN - GMT: 12/Oct/2023 - 11:00:00 PM EU - GMT: 12/Oct/2023 - 10:00:00 PM Japan - JST: 13/Oct/2023 - 2:00:00 AM APAC - AEST: 13/Oct/2023 - 2:00:00 AM |
Information: | The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191 / 192 Firmware for device downloads. |
Affected Models: | Cisco ATA 191 / 192 ATAs with Multiplatform Firmware |
What’s Changing: | Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade |
New Features: |
Firmware Upgrade from 11.2.3 --> 11.2.4 None |
Resolved bugs: |
|
End User Requirements | Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs updates after their scheduled nightly sync. |
Release Notes | Cisco ATA 191/192 Multiplatform Analog Telephone Adapter |
This dial plan update provides a consistent National Dialing capability.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: Cisco MPP Dial Plan Update |
Stable Channel: CANADA - CA CST: 09/Oct/2023 10:00:00 PM EMEA - GMT: 09/Oct /2023 10:00:00 PM EUN - GMT: 09/Oct /2023 10:00:00 PM APAC - AEST 09/Oct /2023 10:00:00 PM Japan - JST: 09/Oct /2023 10:00:00 PM NAMER – CST: 09/Oct /2023 10:00:00 PM |
Information: |
Cisco MPP Dial Plan update to accommodate additional National dialing use cases |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series, Cisco 8875 |
What’s Changing: |
MPP Dial Plan change: Currently for countries with a fixed number of digits in their national dial plan, when an MPP phone goes off the hook and dials the fixed number of digits, the number is dialed out immediately. To accommodate cases where customers have local gateways using routing logic, the national dial plans are being relaxed to not dial out immediately after a fixed number of digits is dialed. Example provided below for a country with fixed 8 digit national dial plan length. Current - [2-9]xxxxxxxS0 – Phone matches on eight digit string starting with 2–9 and then sends call immediately after the 8th digit New - [2-9]xxxxxxx. – Phone matches on eight digit string starting with 2–9 and then sends the call after the 8th digit followed by the inter digit timeout value (5 secs). |
Upgrade Details: | Changes happen during the maintenance windows per region. Phones automatically pick up changes during their nightly resync. |
End User Requirements: | Requires no end User intervention. |
Announcement Date: 28-08-2024
Service Platforms: |
Webex Calling SP / VAR |
Markets: |
CANADA, NAMER, EMEA, Japan, APAC |
Maintenance Window: |
CANADA - CA ET: 19/September/2023 11:00:00 PM NAMER - U.S. ET: 12/September/2023 10:00:00 PM EMEA - GMT: 20/September/2023 10:00:00 PM Japan -JST: 22/September/2023 2:00:00 AM APAC - AEST: 22/September/2023 2:00:00 AM |
Information: |
Enable pagination feature on supported Poly VVX models |
Affected Models: |
Poly VVX 250, 301, 311, 350, 401, 411, 450, 501, 601 |
What’s Changing: |
The VVX pagination feature will be enabled on supported Poly VVX models for Webex Calling SP / VAR. |
Change Details: |
Polycom UC Software now supports line views on multiple pages when no expansion module is connected to a supported VVX phone. Customers can now access 4X number of lines (favorites, BLF Contacts, registration lines, presence contacts, EFK’s, and so on) compared to earlier releases without adding any extra hardware. Customer can navigate to a maximum of four pages when using this feature. When using page navigation, the page indicator and the corresponding LED line key highlight for an incoming call, and the phone performs the following actions: If the phone receives multiple calls or notifications, the page indicator highlights the pages in a sequential order from the first page. The precedence order for the page indicator is 1, 2, 3, and 4. If you are on the page with an active call, the LED for the line blinks. If you navigate to a different page during the call, the LED used for the same line key doesn’t blink. VVX phones don’t support pagination when they are connected with an expansion module. If the phone is connected to an expansion module during an active call, the pagination view remains on the VVX phone until the call disconnects. When the phone is connected with an expansion module outside of an active call, the phone immediately removes the pagination view. When the Pagination feature is enabled on the VVX phone and the phone is idle, the VVX phone reboots when an expansion module is either connected or disconnected. Customer can navigate through pages on the line screen on supported VVX phones. A page indicator icon displays with four navigational pages at the top of the screen, and the phone highlights the first page by default. Do one of the following to navigate:
|
End User Requirements: |
The Pagination feature is available:
|
Feature Details: |
Refer Poly Support |
-
Release 12.0.3 for 6800, 7800, 8800
-
Release 2.2.1 for Cisco 8875
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: MPP 12.0.2 Firmware Upgrade |
Stable channel: CANADA - CA CST: 04/Sep/2023 10:00:00 PM EMEA - GMT: 04/Sep/2023 10:00:00 PM EUN - GMT: 05/Sep/2023 10:00:00 PM APAC - AEST 04/Sep/2023 10:00:00 PM Japan - JST: 05/Sep/2023 10:00:00 PM Japan KDDI - JST: 30/Oct/2023 10:00:00 PM NAMER – CST: nightly on 03, 04, 05, 06, 07, 08 Sep/2023 Preview channel is updated with 12.0.3/2.2.1 firmware on 22 Aug 2023 Stable Delay channel is updated with 12.0.2/2.1.1 firmware on 30 Aug 2023 |
Information: | Cisco MPP Firmware Upgrade to 12.0.3 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: |
MPP Firmware Upgrade 12.0.2 --> 12.0.3 Cisco 8875 Upgrade 2.1.1 --> 2.2.1 |
Upgrade Details: |
New features HotDesking in 8800 Series MPP and - Set Booking Duration at Sign In Fixes – as listed in the release notes refer to the Documentation section. |
End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
The Cisco MPP Firmware Upgrade includes the following maintenance releases:
-
Release 12.0.2 for 6800, 7800, 8800.
-
Release 2.1.1 for Cisco 8875.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: MPP 12.0.2 Firmware Upgrade |
CANADA - CA CST: 08/June/2023 10:00:00 p.m. EMEA - GMT: 08 and 09 June/2023 10:00:00 p.m. EUN - GMT: 12/June/2023 10:00:00 p.m. APAC - AEST 09 and 10 June/2023 01:00:00 a.m. Japan - JST: 13/June/2023 12:00:00 a.m. Japan KDDI - JST: 23/June/2023 12:00:00 a.m. NAMER – CST: 08, 09, 12, 13, 14, 16, 20 June/2023 |
Information: |
Cisco MPP Firmware Upgrade to 12.0.2 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: |
MPP Firmware Upgrade 12.0.1ES --> 12.0.2 Cisco 8875 Upgrade 2.0.1 --> 2.1.1 |
Upgrade Details: |
New features
|
End-User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Service Platforms: | Webex Carrier & Webex Calling VAR / SP |
Markets: | NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: | The 17.6.3a Firmware is Available |
Information: |
Cisco VG400 17.6.3a firmware requires a minimum firmware. Upgrade to the 17.6.3a firmware at the earliest to avoid experiencing CSCvz89043. VG400 firmware version 17.5.1a contains an issue, CDETS CSCvz89043, which stops SIP calls due to CUBE license expiration. This issue isn’t experienced until a CUBE trial license expires. |
Affected Models: | Cisco VG400 ATAs for Webex Calling |
What’s Changing: | Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a is the new minimum firmware for the VG400. |
Upgrade Details:
| Follow the instructions contained in the Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub article. |
End User Requirements: |
WxC VAR/SP – Customer’s must manually upgrade their VG400 devices as soon as possible. WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible. Download the VG400 firmware vg400-universalk9.17.06.03a.SPA.bin from site at Cisco software download . |
Documentation |
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: MPP 12.0.1 ES Firmware Upgrade |
CANADA - CA CST: 03/April/23 08:00:00 p.m. EMEA - GMT: Nightly on 03 and 04 April/23 EUN - GMT: 03/April/23 09:00:00 p.m. APAC - AEST Nightly on 03, 04, 05 April/23 Japan - JST: 12/April/23 09:00:00 p.m. Japan KDDI - JST: 13/April/23 09:00:00 p.m. NAMER – CST: Nightly on 03, 04, 05, 06, 11, 12, 13 April/23 |
Information: | Cisco MPP Firmware Upgrade to 12.0.1ES |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: |
MPP Firmware Upgrade 12.0.1 --> 12.0.1ES |
Upgrade Details: |
Fixes
|
End User Requirements: | Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 22-02-2023
Service Platforms: | Webex Calling SP / VAR |
Markets: | CANADA, NAMER, EMEA, Japan, APAC |
Maintenance Window: |
CANADA - CA ET: 04/March/2023 12:00:00 a.m. NAMER - US ET: 09/March/23 10:00:00 p.m. EMEA - GMT: 06/March/23 11:00:00 p.m. Japan - JST: 07/March/23 3:00:00 a.m. APAC - AEST: 09/March/23 3:00:00 a.m. |
Information: |
Firmware upgrade for Cisco DECT DBS-110 to v5.1.1 |
Affected Models: | Cisco DECT DBS-110 Base |
What’s Changing: |
MPP DECT Firmware Upgrade from v480b18 to v5.1.1 |
Change Details: |
Firmware update 480–511: New features:
|
End User Requirements: | WxC VAR/SP – Devices update automatically during their nightly resync window. |
Documentation: |
Announcement Date: 17-02-2023
You can use this upgrade to support new features for Cisco MPP devices:
-
Local Media Optimization for MPP 8845/8865
-
One-Button-To-Push for MPP 8800 Series
-
ACD Settings per line with Virtual Lines
Service Platforms: |
Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA CDT: 13/Mar/23 08:00:00 p.m. EMEA - EUN - GMT: 13/Mar/23 09:00:00 p.m. NAMER - US ET: 14/Mar/23 08:00:00 p.m. Japan
APAC - AEST: 13/Mar/23 08:00:00 p.m. NAMER customers are upgraded during the specified window |
Information: |
Scheduled Maintenance Activity to add new feature support for some Cisco MPP 8800 Series devices. |
Affected Models: |
Local Media (ICE) - Cisco MPP 8845/8865 Series One-Button-To-Push - Cisco MPP 8800 Series |
What’s Changing: |
New Feature Support for Cisco MPP devices
|
Upgrade Details: |
New Feature Support for Cisco MPP devices
|
End User Requirements: |
Devices update automatically during their nightly resync window. |
Documentation |
Announcement Date: 19-01-2023
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: 11.3.7 Firmware Upgrade |
CANADA - CA ET: 31/January/2023 09:00:00 p.m. EMEA - GMT: 31/ January /2023 10:00:00 p.m. EUN - GMT: 31/ January /2023 09:00:00 a.m. NAMER - US ET: 31/ January /2023 08:00:00 p.m. Japan - JST: 31/ January /2023 10:00:00 a.m. APAC - AEST: 31/ January /2023 09:00:00 p.m. |
Information: |
Cisco 840/860 Wifi Phone FW 1.8 |
Affected Models: |
Cisco 840/860 Wifi Phones |
What’s Changing: |
Cisco 840/860 Firmware 1.7 --> 1.8 |
Upgrade Details: |
New Features Added
Fixes:
|
End User Requirements: |
WxC VAR/SP – The 840/860 devices upgrades automatically during their regularly scheduled nightly maintenance window, per region. |
Help Content |
Announcement Date: 18-01-2023
Service Platforms: |
Webex Carrier & Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: 12.0.1 Firmware Upgrade |
NAMER – CDT: Nightly on 15, 16, 20, and 21 Feb/23 Japan KDDI - JST: 28/Feb/23 09:00:00 p.m. NAMER customers are upgraded during the specified window. |
Information: |
Cisco MPP Firmware Upgrade to 12.0.1 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: |
MPP Firmware Upgrade 11.3.7SR1 --> 12.0.1 |
Upgrade Details: |
New features for Webex Calling
Fixes
|
End User Requirements: |
Devices update automatically during their nightly resync window. |
Documentation |
MPP Release Notes |
Announcement Date: 12-01-2023
Service Platforms: |
Webex Calling SP / VAR |
Markets: |
CANADA, NAMER, EMEA, Japan, APAC |
Maintenance Window: |
CANADA - CA ET: 24/Jan/2023 10:00:00 p.m. NAMER - US ET: 31/Jan/23 10:00:00 p.m. EMEA - GMT: 25/Jan/23 11:00:00 p.m. Japan - JST: 25/Jan/23 3:00:00 a.m. APAC - AEST: 31/Jan/23 3:00:00 a.m. |
Information: |
Firmware upgrade for Cisco DECT DBS-210 to v5.1.1 |
Affected Models: |
Cisco DECT DBS-210 Base |
What’s Changing: |
MPP DECT Firmware Upgrade from v501 to v511 |
Change Details: |
Firmware update 501–511: New features:
|
End-User Requirements: |
WxC VAR/SP – Devices update automatically during their nightly resync window. |
Documentation: |
Announcement Date: 07-11-2022
Service Platforms: | Webex Calling, Carrier, SP, VAR |
Markets: | NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA CDT: 29/Nov/2022 - 9:00:00 p.m. NAMER - US ET: 29/Nov/2022 - 9:00:00 p.m. EUN - GMT: 29/Nov/2022 - 9:00:00 p.m. EU - GMT: 29/Nov/2022 - 9:00:00 p.m. Japan - JST: 29/Nov/2022 - 9:00:00 p.m. APAC - AEST: 29/Nov/2022 - 9:00:00 p.m. |
Information: | The Webex Calling CPE Engineering Team is staging new Cisco ATA 191 / 192 Firmware for device downloads. |
Affected Models: | Cisco ATA 191 / 192 ATAs with Multiplatform Firmware |
What’s Changing: | Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade |
New Features: |
Firmware Upgrade from 11.2.2SR1 --> 11.2.3MPP0001-028 None |
Resolved bugs: |
|
End User Requirements |
Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs,to apply the configuration changes. Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync. |
Release Notes | Cisco ATA 191/192 Multiplatform Analog Telephone Adapter Release Notes. |
Announcement Date: 05-09-2022
This table lists the changes in the LED pattern and call history.
Service Platforms: | Webex Calling |
Markets: | NAMER, CANADA, EU/EUN, AU, JAPAN |
Maintenance Window: |
September 5, 2022 CANADA - CA CDT: 5/September/2022 - 9:00:00 p.m. NAMER - U.S. ET: 5/September/2022 - 9:00:00 p.m. EU - GMT: 5/September/2022 - 9:00:00 p.m. EUN - GMT: 5/September/2022 - 9:00:00 p.m. JAPAN - JST: 5/September/2022 - 9:00:00 p.m. APAC - AEST: 5/September/2022 - 9:00:00 p.m. |
Information: |
Phone LED Line Key Pattern and Dial from Call History Updates |
Affected Models: |
IP Phones MPP 68xx Series 6821, 6841, 6851, 6861 MPP 78xx Series 7811, 7821, 7841, 7861 MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865 |
What’s Changing: |
The Phone LED Line Key pattern will be defaulted to align with the LED pattern used by Enterprise Phones. This change only impacts new organizations or existing organization that is not using Device Settings feature. Organizations that are using Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. This update will also update the phone configuration such that the dialed number appears in the Call History rather than the Connected Identity number. |
Change Details: |
The detailed changes for the LED update can be found here. The Preset1 Pattern and Color column in Tables 24–31 define the changes for this update. The Default Pattern and Color column in Tables 24–31 define the current settings. For the Call History update, the phones currently replace the Dialed Digits with the Connected Identity number when a call is transferred to another user. This removes the originally contacted user from the call history. This update changes the phone to always store the dialed user’s number in the call history. |
End User Impacts: |
Devices update automatically during their nightly resync window. |
This table lists the changes with the MPP Phone update on enabling the Webex Directory and Unified Call History.
Service Platforms: | Webex Calling |
Markets: | NAMER, CANADA, EU/EUN, AU, JAPAN |
Maintenance Window: | CANADA - CA CDT: 12/Sept/22 09:00:00 PM EMEA - GMT: 12/Sept/22 08:00:00 PMEUN - GMT: 12/Sept/22 09:00:00 PM NAMER - US ET: 12/Sept/22 09:00:00 PM JAPAN - JST: 12/Sept/22 09:00:00 PM APAC - AEST: 12/Sept/22 09:00:00 PM |
Information: |
Phone will use Webex Directory and Unified Call History |
Affected Models: |
IP Phones MPP 68xx Series 6821, 6841, 6851, 6861, MPP 78xx Series 7811, 7821, 7841, 7861 MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865 |
What’s Changing: |
The MPP Configuration will be updated such that the phone will use the Directory and Unified Call History services provided on the Webex platform. |
Change Details: |
The Webex Directory Service will be the default source for searching for contacts from the phone. This directory contains all Webex users. The Webex Unified Call History will be the default source for viewing a user’s call history. This call history contains calls made from all phones, Webex Video Devices or Webex App. Webex Unified Call History is not supported for workspaces. To enable call history on the workspace device, administrators must use the Device Settings feature and set the Call History parameter toLocal Call History for the device. This update requires phones to be Webex Aware. Devices that aren’t Webex Aware will have no directory or call history access. Administrators must ensure their firewalls are open and their user accounts are verified per the instructions defined in the Webex Aware Onboarding Announcement. Administrators can choose to revert these enhanced directory and call history settings to previous settings. This action can be performed through the Device Settings feature on Control Hub. The settings to change are: The settings that will change are:
|
End User Impacts: | Devices will update automatically during their nightly resync window. |
This table lists the changes in the user menu options.
Service Platforms: | Webex Calling |
Markets: | NAMER, CANADA, EU/EUN, AU, JAPAN |
Maintenance Window: |
April 19 – 20, 2022 CANADA - CA CDT: 19/April/2022 - 8:00:00 PM NAMER - US ET: 19/April/2022 - 8:00:00 PM EMEA - GMT: 19/April/2022 - 8:00:00 PM JAPAN - JST: 20/April/2022 - 9:00:00 PM APAC - AEST: 20/April/2022 - 9:00:00 PM |
Information: | Phone User Menu updates |
Affected Models: |
IP Phones MPP 68xx Series 6821, 6841, 6851, 6861, MPP 78xx Series 7811, 7821, 7841, 7861 MPP 88xx Series 8811, 8841, 8845, 8851, 8861, 8865 |
What’s Changing: | The Phone User Interface Menu on MPP is being updated to remove the user’s ability to set phone parameters that are being configured by the Device Settings Feature in Control Hub |
Change Details: |
User Preferences Menu/Call Preferences sub-menu
User Preferences Menu/Screen Preferences sub-menu
User Preferences Menu/Attendant Console Preferences sub-menu
Network Configuration Menu/Ethernet Configuration sub-menu
Network Configuration Menu/WiFi Configuration sub-menu
Network Configuration Menu/Web Server sub-menu Web Server – This parameter will be read-only Device Administration/Date/Time sub-menu This sub-menu will be removed “Recents” softkey is added to 2and softkey page after Contacts softkey |
End User Impacts: | Devices will update automatically during their nightly resync window. |
This table lists the changes with the MPP Webex Onboarding Update.
Service Platforms: | Webex Calling |
Markets: | All Webex Calling Regions |
Announcement Date: | August 1, 2022 |
Information: | Issues with MPP devices connecting to Webex Platform |
Product Family: |
Cisco MPP 6800/7800/8800 Series |
Details: | In April 2022, a platform enhancement was released that allowed the Webex Calling registered MPP devices to onboard and connect with the Webex Platform and enabled a few Serviceability requests (Reboot and Report Problem). This Webex Onboarding feature was the first step in providing additional Webex features to these MPP devices. These Webex features include Webex Unified Call History, Webex Directory Search and Webex Meetings including One Button to Join notifications. As part of the feature deployment, we’ve noticed a significant number of devices that are not onboarding with the Webex Platform. These devices are not onboarding due to one of the following issues:
For issue 1 The required domains are documented in the IP Subnets for Webex Calling Services table as shown in the Webex Calling Port Reference Guide.For issue 2 Administrators can see the number of users who are not verified within their organization in the Onboarding section of the Control Hub overview page. . See the Bulk Send Activation Emails in Control Hub article for instructions on how to resend the activation email to users, if they are not verified. The following email is sent to the user’s email account: Ensure that users complete the process by selecting the Activate button in the email to activate their Webex User account. |
Announcement Date: 19-09-2022
You can use the new firmware distribution server to view and upgrade the firmware versions:
Service Platforms |
Webex Calling |
---|---|
Markets | NAMER, CANADA, EU/EUN, AU, Japan |
Maintenance Window: | The transition begins post October 16, 2022 CANADA - after 16/Oct/22 EMEA - after 16/Oct/22 EUN - after 16/Oct/22 NAMER - after 16/Oct/22 Japan - after 16/Oct/22 APAC - after 16/Oct/22 |
Information: |
New Firmware distribution Server |
|
|
Affected Models: |
|
What’s Changing: |
A new Firmware Server is added to the Webex Calling infrastructure to provide firmware downloads to devices. |
Change Details: |
Starting on October 16, 2022, few Cisco devices that are connected to the Webex Calling platform are pointed to https://binaries.webex.com to retrieve their firmware updates. Over time, all devices will transition to this URL. These are AWS servers with rotating IP Addresses so the URL resolution must be accepted. The firmware download path change is applied to devices through their Webex Calling configuration which is automatic downloaded by devices during their normal nightly maintenance window. Customers are encouraged to review the updated Webex Calling Port Reference Information prior to October 16, 2022 to modify the firewall rules at each location where Webex Calling devices are deployed. |
Customer Device Managers: |
Review the Webex Calling Port Information for updated information regarding the binaries.webex.com port requirements. Customer Device Managers should add firewall access rules for all Webex Calling devices listed so that they can reach the new firmware distribution server – https://binaries.webex.com |
Announcement Date: 14-10-2022
This table lists the changes with the firmware upgrade from 1.6 version to 1.7.
Service Platforms: | Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: 11.3.7 Firmware Upgrade |
CANADA - CA CDT: 18/October/2022 09:00:00 PM EMEA - GMT: 18/October/2022 12:00:00 AM EUN - GMT: 20/October/2022 12:00:00 AM NAMER - U.S. ET: 17/October/2022 10:00:00 PM Japan - JST: 17/November/2022 02:00:00 AM APAC - AEST: 15/October/2022 04:00:00 AM |
Information: |
Cisco 840/860 Wi-Fi Phone firmware 1.7 |
Affected Models: |
Cisco 840/860 Wi-Fi Phones |
What’s Changing: |
Cisco 840/860 Firmware 1.6 --> 1.7 |
Upgrade Details:
|
New Features Added
The following new features are configurable by an administrator through Control Hub’s Device Settings (in Phase 3 available during October):
|
End User Requirements: |
WxC VAR/SP – The 840/860 devices will upgrade automatically during their regularly scheduled nightly maintenance window, per region. |
Help Content | Integrating Webex Wireless Phone 840 and 860 |
This table lists the changes with the Cisco ATA 11.2.2SR1 Firmware Upgrade:
Service Platforms: | Webex Calling, Carrier, SP, VAR |
Markets: | NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: |
CANADA - CA CDT: 6/June/2022 - 9:00:00 p.m. NAMER - US ET: 6/June/2022 - 9:00:00 p.m. EMEA - GMT: 7/June/2022 - 9:00:00 p.m. Japan - JST: 8/June/2022 - 9:00:00 p.m. APAC - AEST: 8/June/2022 - 9:00:00 p.m. |
Information: |
The Webex Calling CPE Engineering Team will be staging new Cisco ATA 191/192 Firmware for device downloads. |
Affected Models: |
Cisco ATA 191 / 192 ATAs with Multiplatform Firmware |
What’s Changing: |
Cisco ATA 191 / 192 with Multiplatform Firmware – Upgrade |
New Features: |
Firmware Upgrade from 11.2.1 --> 11.2.2SR1
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End User Requirements |
Webex Calling Carrier - End Users must resync or manually reboot their Cisco ATA 191 / 192 ATAs for the config changes to be applied. Webex Calling SP, VAR - Cisco ATA 191 / 192 ATAs will update after their scheduled nightly sync. |
Release Notes | Cisco ATA 191/192 Multiplatform Analog Telephone Adapter - ATA 190 series Analog Telephone Adapater |
Announcement Date: 25-10-2022
Service Platforms: | Webex Carrier & Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN |
Maintenance Window: 11.3.7 SR1 Firmware Upgrade |
CANADA - CA CDT: 7/Nov/22 09:00:00 PM EMEA - GMT: 7 and 8/Nov/22 07:00:00 PM EUN - GMT: 7/Nov/22 08:00:00 PM NAMER - US ET: 7 to 17/Nov/22 08:00:00 PM Japan - JST: 16 and 17/Nov/22 09:00:00 PM APAC - AEST: 7 and 8/Nov/22 08:00:00 PM NAMER customers are upgraded over that window |
Information: | Cisco MPP Firmware Upgrade to 11.3.7SR1 |
Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series |
What’s Changing: |
MPP Firmware Upgrade 11.3.7 → 11.3.7SR1 |
Upgrade Details: |
Following defects are fixed in this new release
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End User Requirements: |
WxC VAR/SP – Devices will update automatically during their nightly resync window. WxC Carrier - Reboot the devices after the maintenance activity. |
Documentation |
MPP Release Notes |
This table lists the changes with the Firmware Upgrade.
Service Platforms: | Webex Carrier & Webex Calling VAR / SP |
Markets: |
NAMER, CANADA, EMEA, APAC, JAPAN
|
Maintenance Window: 11.3.7 Firmware Upgrade |
CANADA - CA CDT: 7/July/22 09:00:00 PM EMEA - GMT: 7/July/22 07:00:00 PM EUN - GMT: 7/July/22 08:00:00 PM NAMER - US ET: 7/July/22 08:00:00 PM JAPAN - JST: 7/July/22 09:00:00 PM APAC - AEST: 7/July/22 08:00:00 PM |
Information: |
Cisco MPP Firmware Upgrade to 11.3.7
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Affected Models: |
Cisco MPP 6800, 7800, and 8800 Series
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What’s Changing: |
MPP Firmware Upgrade 11.3.6 → 11.3.7
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Upgrade Details:
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Add HTTP proxy(s) Support (WxC & WxC Carrier) Protect call records visible in call stats when user password set (WxC & WxC Carrier) STIR/SHAKEN visual confirmation on devices – Only works when PSTN provider supports the feature (WxC & WxC Carrier) MPP enable ICE compatible with CUBE 17.x (WxC Only) Enabling the existing User Menu option to Factory Reset an MPP without the Administrative password. (WxC Only) |
End User Requirements: |
WxC VAR/SP – Devices will update automatically during their nightly resync window. WxC Carrier - Devices should be rebooted after the maintenance activity date. |
Documentation |
MPP Release Notes |
This table lists the changes with the Cisco VG400 Firmware Release 17.6.3a:
Service Platforms: | Webex Carrier & Webex Calling VAR / SP |
Markets: | NAMER, CANADA, EMEA, APAC, Japan |
Maintenance Window: 17.6.1 Firmware Upgrade Available |
CANADA - CA CDT: 6/August/22 09:00:00 p.m. EMEA - GMT: 6/August/22 07:00:00 p.m. EUN - GMT: 6/August/22 08:00:00 p.m. NAMER - US ET: 6/August/22 08:00:00 p.m. Japan - JST: 6/August/22 09:00:00 p.m. APAC - AEST: 6/August/22 08:00:00 p.m. |
Information: |
Cisco VG400 17.6.3a firmware in now available on August 7, 2022. Customer's must upgrade to the 17.6.3a firmware at their earliest convenience. |
Affected Models: | Cisco VG400 ATAs for Webex Calling |
What’s Changing: | Cisco VG400 ATAs Upgrade 17.5.1 → 17.6.3a. The 17.6.3a becomes the new minimum firmware for the VG400. |
Upgrade Details:
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Follow the instructions contained here: Configure Your Cisco Voice Gateway-VG400 ATA in Control Hub |
End User Requirements: |
WxC VAR/SP – Customer’s must manually upgrade their VG400 devices at the earliest. WxC Carrier - Customer’s must manually upgrade their VG400 devices as soon as possible. Download the vg400 firmware vg400-universalk9.17.06.03a.SPA.bin from Cisco software download site at https://software.cisco.com/download/home. |
Documentation |