Frequently asked questions about license assignments

Why should I use automatic licensing?

  • Automatically grant new users the right licenses for their services.
  • Avoid a slow, manual method of assigning licenses.
  • Assign licenses to existing users in Control Hub.
License assignments page in Control Hub

Should I use group license assignment or organization license assignment?

Can I configure license assignments for my whole organization?

Yes, you can configure license assignments for the whole organization.

Can I configure license assignments for specific groups in my organization?

Yes, you can configure license assignments for specific groups within the organization.

This feature requires that you are using groups in Webex. See Group management for details about group creation in Control Hub and Cisco Directory Connector for information about how to synchronize your groups from Active Directory with Webex.

Who gets licenses from the organization license assignment?

Organization-based assignments always apply to new users as you add them to your organization. This is shown by the (always checked) Future users check box on the organization licenses assignment page.

You can also choose to have the assignment apply to Existing users. This option changes the licenses assigned to all users who are already in your organization when you save the change.

If you choose Existing users, you can also Preserve licenses for existing users. For example, if some users already have Advanced Messaging, then you change the assignment to exclude that license, those users will keep their advanced messaging features. Without the box checked, the existing users would lose those features.

Who gets licenses from the group license assignment?

Group-based assignments always apply to new users who join the group. This is shown by the (always checked) Future users check box on the group licenses assignment page.

You can also choose to have the assignment apply to Existing users. This option changes the licenses assigned to all users who are already in that group. It happens when you save the change.

If you choose Existing users, you can also decide to Preserve licenses for existing users. For example, if some users in the group already have Advanced Messaging, then you change the assignment to exclude that license, those users will keep their advanced messaging features. Without the box checked, the existing users in that group would lose those features.

Users that change groups always get the licenses from the new group. You can choose whether they also keep the licensing they had before the move, or if they lose their old assignments when they move. You control this with the Users > Licenses > Preserve licenses toggle.

Users will also lose any manually assigned licenses if the Preserve licenses toggle is deselected.

How do license assignments work?

Can I change licenses for existing users?

Yes, you can add licenses for existing users by checking the Existing users option when you add or modify the license assignment. If you want to remove licenses with this feature, you must also uncheck Preserve licenses for existing users (checked by default).

Can I use license assignments to assign or remove services for existing users?

Yes, you can assign or remove services for existing users if you check the Existing users box.

You should disable the preserve licenses option if you want to remove licenses from users who already had them. This applies to both organization and group assignments.

What happens when I change a license assignment?

When you remove a service from a license assignment, or delete the license assignment, you get two options with license preservation. You can either enable license preservation or disable it. When you keep license preservation on, the users who were originally licensed by the license assignment keep all the services they were originally assigned. When it’s off, the licenses are removed.

New users who are licensed by a modified license assignment do not get the service that you removed. If you removed the whole license assignment, then new users do not automatically receive any licenses.

Can nested groups inherit the license assignment from the parent group?

No. A group's license assignment only assigns licenses to new users who are direct members of the group. Users in nested groups don't get the licenses from the parent group's license assignment. In Control Hub, the groups hierarchy is flat.

How does moving users between groups affect their licensing?

When you move a user from one group into another, you get two options of preserving licenses or not preserving them. On the License assignment page, there is a separate setting to choose license preservation for group transitions. That setting controls the license preservation options for asynchronous operations such as group transitions.

What if a user is in two or more groups that have license assignments?

If a user is in multiple groups, the user gains licenses from the assignments applied to all their groups (unless there would be a duplicate assignment).

An exception to this is if users are in multiple license assignments that assign host licenses and attendee roles for the same Meetings site, then those users are only assigned host licenses for those Meetings sites. However, if there aren’t enough host licenses, then users get attendee roles.*

* Previously, the assignment would assign users with attendee roles even if licenses were available. This has been updated so that users now get assigned host licenses.

New users belonging to group license assignments that assign both attendee roles and host licenses make sure that those users at least get attendee roles even if host licenses aren’t available. If host licenses are available, then those users get host licenses.

What if users receive the same license from both groups? Do they consume two licenses?

No, users cannot be assigned the same service more than once.

However, if you have multiple meetings sites, you can potentially grant users multiple meetings licenses (one for each site).

Can I use license assignments to assign Webex Calling licenses to users?

Yes, you can use license assignments to assign Webex Calling licenses to users. See Set up automatic license assignment templates for Webex Calling users for more information.

What about Meetings licenses in Control Hub?

Can I assign Meetings licenses for sites managed in Control Hub?

Yes. Users linked from Site Administration are subject to automatic licensing.

So, if you have organization based assignment, newly linked users automatically receive the licenses specified in the assignment as they come into your Control Hub organization.

What happens if I have multiple Meetings sites?

Licenses are distinct in different meetings sites. So, if you have two sites with different group assignments for each, then when you move users from one group into another, the result is those users get licenses for both meetings sites.

Can I assign the Attendee role with the license assignment?

Yes. If your assignment has a Meetings license on it, then you get an option to assign Attendee role using the license assignment.

You must have the Attendee account feature enabled for your Webex site to assign users as attendees. If you don't see the Attendee account column in the CSV file, contact the Cisco Technical Assistance Center (TAC) to enable this feature for your Webex site.

What if I don't want to assign Basic Meetings licenses for users?

You can uncheck the Basic Meetings option so that users aren't automatically assigned with Basic Meetings licenses.

To confirm that your users aren't assigned any Basic licenses (Messaging, Meeting, or Calling), remove those from the org-based templates.

How does Webex allocate licenses from multiple subscriptions?

You can apply licenses from multiple subscriptions to the same assignment. This could be the case if you originally bought a subscription for 100 messaging licenses, then bought another subscription for 50 when more of your users wanted Webex.

In such cases, Webex assigns the licenses from the oldest subscription until they are all used, and then moves on to the next oldest subscription. You can see subscription creation dates in Control Hub.

Which Contact Center license takes priority if a user is a member of different groups?

If a user is a member to two groups with different Contact Center licenses, that user will be assigned the Premium agent license.

If I add a new user through API or CSV and assign them with a specific license, will the organization-based auto license assignment be applied to that user?

No. If you assign a license to a new user at the same time of creation, then the organization-based auto license assignment won’t apply to that user.

Configure organization-based automatic licensing for new users
1

Sign in to Control Hub, then under Management, select Users > Licenses.

2

Do one of the following:

  • If you are setting up an organizational license assignment for the first time, click Set up.
  • If you are modifying your organizational license assignment, click Edit.
3

Select from the available services (Calling, Meetings, Messaging, Contact Center).

If you select a Webex Meetings license, the wizard will have another page. Click Next to choose the account type:

  • Host: Users governed by this license assignment automatically gain host privileges, and your meetings license count decreases by one.
  • Attendee: Users governed by this license assignment automatically gain attendee privileges. Your meetings license count does not decrease.

The Attendee account type isn't available for users with the Webex Site Administrator role. If you want to assign these users with an attendee account, you must remove their administrative privileges for that Webex Meetings site.

4

In the Apply scope section, you can determine the scope of how you want to apply the license change by selecting one of the following:

  • Future users: Select this option if you want to apply licenses to future users only.

  • Existing users: Select this option if you also want to apply license assignment changes to existing users. When you select Existing users, we select Preserve licenses for existing users for you. This means that if you remove licenses from the organization assignment, users who already have those licenses are not affected. Uncheck the box if you want to use the assignment to remove licenses from users.

    If you select Existing users, the license modifications apply to all the existing users of the organization after you click Save.

Selecting Existing users does not persist between sessions. After you save and leave this page, the next time you come back to this page, the Existing users setting is unselected again.

5

Review the licenses in your license assignment and click Save.

Your license assignment is active. Webex automatically assigns the selected licenses to users when you add them to the organization. People can use the associated services when they become Active (when they sign in to Webex for the first time).
License assignments don't apply to users who are added to the organization with a specific license assigned at the time of user creation. Make sure that you don't manually assign licenses to new users if you want the license assignments to automatically assign licenses.
  • Configure AD groups-based automatic licensing for new users
    • Delete your automatic license assignment
    To delete a license assignment, follow the same steps for an organization license assignment or for a group license assignment; there's just a different path. If you're changing the license assignment mode, the assignments from the mode you're moving away from are automatically deleted.
    1

    Sign in to https://admin.webex.com and open the Users page.

    2

    Go the Licenses tab:

    • For group-based management, click Groups list and select the group whose assignments you want to change. You see the license assignments on the Assignments tab.
    • For organization-based management, the current assignment appears in the License assignment section.
    3

    Click the trashcan icon.

    Acknowledge the warning.

    4

    Click Delete to confirm that you're removing the license assignment.

    This action does not remove any licenses that were previously assigned to users. It means that Webex doesn't automatically assign licenses to future members of the group or organization. You can assign these licenses manually if you prefer, or set up a new license assignment before you add new users.
    Known issues
    Change to Preserve licenses toggle persists on Cancel
    If you disable the Preserve licenses toggle in Control Hub, there's a warning that requires an extra click to disable. If you cancel the warning dialog, the toggle doesn't return to its original (enabled) state.