Overview of default and custom layout modes

Prerequisites

  • Supported on Cisco Video Phone 8875 and Cisco 6800, 7800, 8800, and 9800 Series phones

  • Supported on Cisco Key Expansion Modules (KEM) for Cisco Desk Phones 9851 and 9871, and Cisco 6800 and 8800 Series phones

  • Use the Configure Lines feature to configure the Primary and shared lines for the user’s phone

  • Add the monitoring users and/or call park extensions to the user’s Monitoring list

Known issues and workarounds

In custom layout mode, changing existing monitor or speed dial assignments to open or changing the layout mode back to default may not remove the current monitor or speed dial values on the phone. This results in a mismatch between the layout displayed in the Control Hub and what is showing on the phone. Sometimes, the old monitor entries on the phone may cause a conflict on the phone resulting in a blank line key with a blinking amber LED. To resolve the issue, use one of these workarounds:

  • Admin clearing the stale monitor or speed dial line keys

    From the Configure layout screen, clear the stale monitor or speed dial line keys remotely by temporarily changing the line key entries to the primary line option. Then save the entries and apply the changes. On updating the phone, set the desired line keys to use the open option to clear the keys.

  • Phone user manually clearing stale monitor or speed dial line keys

    The phone provisioning administrator must do this workaround. Clear the Stale Monitor or Speed Dial entries on the phone through a long button press of the line key and then select the None option from the menu.


     
    This workaround isn’t applicable to remove call park extension.

Preview layout

Use the preview mode to see how the layout appears when you apply changes to the device. The preview helps verify the layout based on the line keys, speed dials, and shortcuts you populate. Preview mode is available for phones with and without physical line keys.

For the Cisco Video Phone 8875 and Cisco Desk Phone 9871, the preview uses the following tabs to simulate the touchscreen interface:

  • Main screen—View the order of the first four line key assignments.
  • All—View all the configured line keys, speed dials, and shortcuts.
  • Lines—View the configured lines.
  • Speed dials—View the configured speed dials.
  • Shortcuts—View the configured Call Park Extensions.

If you don't perform any action in the configure layout screen, the phone automatically uses the default layout that uses the following logic:

  • The first-line key position (upper left PLK) is always the primary owner of the phone.

  • The remaining PLKs populate in the following order starting from the second PLK (from Left side down and then right side top to bottom):

    • Any additional primary and shared lines that are specified in the configure lines section are applied.

    • Any monitoring list entries (top-down) are applied to any remaining empty PLKs.

    • If a KEMs is attached to the device, additional monitoring entries overflow to the first available KEM key starting on the top-left to the KEM bottom-right, and from KEM page 1 to page 2, and so on.


 

  • When in the default layout, the preview layout is the only available view.

  • Currently, primary and shared lines aren't available in KEM keys.

  • Any keys not populated automatically by the layout are considered open PLK and KEM keys.

Customize the layout for a phone

Use the custom layout to customize the programmable line keys individually on a device.


 
To help you customize your phone layout, the portal alerts you if the quantities on the device’s shared line list or your monitoring list don't match your active layout. The alerts are called advisories and appear just above the layout area. Advisories are informational messages only and don't prevent you from saving the layout that you create. You can clear advisories by either adding more PLK positions of the required type to your layout or by reducing the entries in the device’s shared line list or the user’s monitoring list.

The custom layout for Cisco Desk Phone 9871 uses the following logic:

  • For Cisco Desk Phone 9871, you can use the customized layout line key configuration to customize both the programmable line keys on a phone, and KEM.
  • The phone supports a total of 16 programmable virtual line keys which can be primary lines, shared lines, or both. You can assign these 16 lines to a maximum of 128 line key positions.
  • The phone supports a maximum of 3 KEMs. A KEM can support up to 40 programmable line keys.
  • If one or more KEMs are attached to the phone, the phone may be configured to show either 4 or 8 line keys on the All screen, and the remaining line keys appear on the KEMs. The first 4 line keys appear on the Main screen of the phone.
  • If no KEM is attached to the phone, then the phone shows the 16 line keys on the All screen, with the first 4 line keys appearing on the Main screen.

Before you begin

  • You can't change the default value for the first PLK as it’s the primary line.
  • You can't drag the primary line appearance in the first PLK to any other position.
  • Overflow from the monitoring list fills up the open PLK positions.
  • You can manually provision a speed dial on open PLKs on the phone.
1

From the customer view in https://admin.webex.com, go to Management.

2

Click Devices, then select the device to modify.

3

Under Device Management, click Configure Layout.

4

Click Custom Layout.

5

Choose one of the following options for each line key that you'd like to modify:

  • Open—No value specified.

  • Primary line—Setting a primary line clears all extended line key functions like monitoring or speed dial values that may exist in a PLK from a previous configuration.

  • Shared / Virtual line—Shared Line Appearance (SLA) positions populate from the values set in configure lines. SLAs populate PLK positions to the layout from top-left to bottom-right. A warning displays if the number of SLA in the configure lines list exceeds the available shared line positions in the layout.

  • Monitored line—Monitoring (BLF) positions populate from the values set in the monitoring list. Monitoring entries populate the defined monitoring PLKs first followed by open PLKs. A warning displays if the number of monitoring entries in your monitoring list exceeds the available monitoring positions in the layout.

  • Speed dial—Speed dial entries require a name and destination extension, telephone number, or SIP URI ( example@webex.com). SIP URI destinations aren’t routable. Speed dials defined here aren’t customizable on the device.

  • Call Park Extension—Call Park Extensions are dedicated Park Locations that can be assigned to Phones by adding the extensions to a User's Monitor List. This option isn’t available for Cisco Desk Phone 9800 series.

6

Click Reset Line Keys.

7

Click Save.

Configure lines for a Key Expansion Module (KEM)

You can use the custom layout to configure lines on a KEM. You can assign primary lines, shared lines, monitored lines, and speed dials.

 
The 18 key KEM configuration doesn't support primary and shared lines. Therefore, these lines are not available for use within the KEM device.

Before you begin

  • Supported on Cisco Key Expansion Modules (KEM) for Cisco Desk Phone 9851 and Cisco 6800 and 8800 Series phones.

  • Depending on the KEM model, each KEM has 28, 36, or 40 programmable keys. If you have more than one KEM, keys are listed on consecutive pages.

  • The total line capacity for phones with KEMs is now 16 lines (primary and shared lines combined across phone and KEM).

  • A user’s Configured Lines and Monitor List overflow to the provisioned KEMs.

  • Call park extensions only flow onto line keys marked as Open
1

From the customer view in https://admin.webex.com, go to Management.

2

Click Devices, then select the device to modify.

3

Under Device Management, click Configure Layout.

4

Click Custom Layout.

5

Click Configure KEM Keys.


 

Monitored lines configure all open lines in this sequence:

  1. First fills the specified monitored line slots in the line key configuration.

  2. KEM key configuration

6

Assign primary lines, shared lines, monitored lines, or speed dials to the line key assignments.


 

Monitored lines configure all open lines in this sequence:

  1. First fills the specified monitored line slots in the line key configuration.

  2. KEM key configuration

7

(Optional) You can remove the existing KEM key configurations by clicking Reset KEM Keys.

8

Click Save.