Webex App | Manage your advanced call settings
If you're set up with Webex Calling or calling from your Service Provider, you can manage call settings such as voicemail, call forwarding, and call waiting under Advanced Call Settings in Webex App.
Some of these call settings are only available in Advanced Call Settings if they have been enabled by your administrator. If you’re not sure about which options are enabled for you, contact your Service Provider.
Reject Anonymous Calls
The Anonymous Call Rejection feature automatically rejects calls with blocked IDs or unidentified numbers.
1 |
Open Advanced Call Settings in Webex App. |
2 |
Select Incoming Calls. |
3 |
To automatically reject unidentified numbers, turn on the Anonymous Call Rejection toggle. |
Set Up Call Forwarding
By allowing you to forward calls to a phone number other than your voicemail, Call Forwarding keeps you connected wherever you are. You can decide when calls are forwarded and to which phone numbers.
1 |
Open Advanced Call Settings in Webex App. |
2 |
Select . |
3 |
Turn on the toggle and enter a phone number for the types of calls that you want forwarded:
If you want to forward all of your calls to another number, you can do that right in Webex App. |
Set Up Sequential Ring
When Sequential Ring is turned on, incoming calls ring a set of phone numbers one at a time until the call is answered. If the call still isn't answered when the sequence is complete, it's transferred to another phone number or to voicemail, depending on your settings for unanswered calls.
The caller hears a comfort message during the process, so they know the system is attempting to find you.
You can choose the following settings when creating a Sequential Ring list:
-
Set up to five phone numbers to ring in a set order.
-
Choose the number of rings before the call is transferred to the next phone number in the sequence.
-
Turn on Answer Confirmation, which requires the person who answers the call to confirm that they have accepted the call.
-
Choose whether the Sequential Ring list rings if you're already on a call.
-
Set a schedule for Sequential Ring (for example, turn it on at weekends).
-
Allow callers to interrupt the call sequence at any time and be transferred to your unanswered calls process (for example, voicemail). This option is announced before callers are transferred to the ring list.
1 |
Open Advanced Call Settings in Webex App. | ||||||||
2 |
Select . | ||||||||
3 |
To set up your sequential list, select Ring Numbers and enter the phone numbers in the order that you want them to be rung. For each number, you can choose how many times the call rings before transferring to the next phone number in the sequence. | ||||||||
4 |
Check Answer confirmation required for each number as required. | ||||||||
5 |
You can choose the following additional settings:
| ||||||||
6 |
Select When to Ring to select a predefined calendar that defines when sequential ring will be applied. Calendars are defined in the Customer User Portal (CUP). |
Turn On Call Waiting
When Call Waiting is turned on, you hear a notification tone if another call is incoming while you're already on an active call. You can choose to put the active call on hold and answer the incoming call or you can ignore the incoming call.
1 |
Open Advanced Call Settings in Webex App. |
2 |
Select Incoming Calls. |
3 |
Turn on the Call Waiting toggle. |
Block Your Caller ID
If you want to hide your phone number so it's not displayed to people that you're calling, you can block your caller ID.
1 |
Open Advanced Call Settings in Webex App. |
2 |
Select Outgoing Calls. |
3 |
Turn on the Block My Caller ID toggle. |
Set Your Voicemail Preferences
You can choose the following settings for your voicemail:
-
Choose when calls are transferred to voicemail (always, when no answer, when busy).
-
Choose how to receive your voice messages.
-
Choose how to be notified about new voice messages.
-
Set the number of rings before a caller is transferred to voicemail.
-
Allow callers to press
0
to interrupt your voicemail greeting and be transferred to an alternate number (for example, a receptionist).
1 |
Open Advanced Call Settings in Webex App. |
2 |
Turn on your voicemail by selecting Voicemail and turning on the Voicemail Service toggle. |
3 |
Choose when your calls are transferred to voicemail by selecting .In Number of rings, choose how many rings the caller hears before the call is transferred voicemail. |
4 |
Choose how you want to receive new voice messages by selecting When a Message Arrives and one of the following:
|
5 |
If you'd like to get email notifications about new voice messages, turn on the Email Notification toggle and enter an email address. Turn on the Email Carbon Copy toggle button if you want a copy of the notification sent to another email address. |
6 |
If you want to allow callers to skip your voicemail greeting, turn on the Press ‘0’ to transfer toggle and enter an alternate phone number. |