Enable or disable voicemail transcription for a location

You can enable or disable this feature for a location in Control Hub.

Before you begin

The supported languages are:

  • English

  • German

  • Spanish

  • French

1

Log in to Control Hub https://admin.webex.com, go to Services > Calling > Locations, and then select the location you want to update.

2

In the Call Settings list, click Voicemail.

3

Toggle Transcribe voice message to enable or disable voicemail transcription.

Enable the toggle and Use internal mailbox option for the voicemail transcription to work.

Select Email a copy of message to receive an email with the transcribed voicemail. You can set these settings for a user on the Users tab. Find the user to modify and select Calling > Voicemail. For more information about setting up voicemail settings for a user, see Configure and manage voicemail settings for a Webex Calling user.

If enabled, users at this location receive an email with the transcribed voicemail, along with a recording of the voicemail. If disabled, the email only contains the recording of the voicemail.

Reasons why voicemail transcription is not available

The system does not produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints.

A voicemail transcription may not be available for the following reasons:

  • Noisy background

  • Poor audibility

  • Unsupported language words present in the audio

    Voicemail transcription is available only for voicemails left in supported language.

  • Heavy accent

Limitations with voicemail transcription

The following are important pointers to note when using voicemail transcription:

  • When you forward or reply to a voicemail from the voice portal voicemail isn’t transcribed.

  • When a user composes a voicemail and sends to users from a voice portal, the voicemail isn’t transcribed.