Configure Salesforce connector for Webex Contact Center
Use this article to configure the Salesforce connector to integrate Salesforce Connected App with the Webex Contact Center.
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Create a Salesforce Connected App. For more information, see Configure Connected App for Webex Contact Center Salesforce Connector. After you create the Salesforce Connected App, the system generates the Client ID (referred to as Consumer Key on Salesforce) and the Private Key.
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Configure the Salesforce Connector as described below:
You can add up to five Salesforce connectors for your organization.
Before you begin
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Log in to your customer organization at https://admin.webex.com and navigate to . |
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On the Salesforce card, click Set Up or Add More. |
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In the Name field, enter a unique name for the connector. |
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In the Client ID field, enter the service client ID. |
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In the Email ID field, enter the email ID of the Salesforce Connected App user. Ensure that this user's profile has access to the Salesforce Connected App. |
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In the URL field, you can view a default URL for the Salesforce Authorization Server. You can edit this field if the authorization server is hosted on a different URL. For more information, see the aud parameter in the section on how to create a JWT, in the Salesforce documentation. |
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In the Private Key field, enter the private key of the digital certificate that is uploaded in the Salesforce Connected App. |
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Click Done to save the connector details and click Close. Webex Contact Center validates connectivity to the Salesforce Connected App. If the connectivity is successful, the credentials are saved and a confirmation message is displayed. |
What to do next
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For more information on Flow Designer, see the HTTP Request Settings section in the Working with Flow Designer chapter of Cisco Webex Contact Center Setup and Administration Guide.
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For more information on Control Scripts, see the Fetch Variable Block section in the Working with Call Control Scripts chapter of Cisco Webex Contact Center 1.0 Setup and Admnistration Guide.