Configure a virtual agent for Webex Contact Center
The virtual agent is a real-time conversational experience for your contact center customers. Use this article to configure the virtual agent on the Control Hub.
This article is applicable only to customers who use the Classic platform integrated with Google Dialogflow ES.
Before you begin
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From the customer view in https://admin.webex.com, select Services. |
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On the Contact Center card, select . |
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Click . |
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In the Create a Dialogflow agent before proceeding page, choose one of the following options:
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Click Next. |
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In the Provide a unique name page, provide the following information:
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Click Next. |
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In the Complete Dialogue Integration page, upload the authentication key by choosing the JSON file, click Validate, and then click Next. You must download an authentication key as a JSON file from your Google Cloud Platform Service Account. For more information, see https://cloud.google.com/dialogflow/docs/. |
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(Optional) On the Virtual Agent Avatar page, upload an Avatar picture for your Virtual Agent, and click Next. |
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In the Done page, click Finish to create the Virtual Agent. The Features page displays the newly created Virtual Agent card. The In Use label on the card shows the number of chat templates where you use this Virtual Agent. The label shows zero for new Virtual Agents.
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