Configure custom connector for Webex Contact Center
Use this article to configure the custom connector to integrate third-party applications with the Webex Contact Center.
Custom connector is required only if you need to authenticate the endpoint. You can disable the Use Authenticated Endpoint toggle button when you configure the HTTP Request activity in the Flow Designer.
You can add up to 10 custom connectors for your organization.
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Log in to your customer organization at https://admin.webex.com and navigate to . |
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On the Custom Connector card, click Set Up or Add More. |
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In the Name field, enter a unique name for the connector (for example, Contact Center Connector). |
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Choose the type of authentication from the Authentication Type drop-down list. The available types are:
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In the Resource Domain URL field, enter the URL of a domain name with an |
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If the Authentication Type is OAuth 2.0,
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If the Authentication Type is Basic Authentication and the Grant Type is Password Grant,
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Click Done to save the connector details and click Close. |
What to do next
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For more information on Flow Designer, see the HTTP Request Settings section in the Working with Flow Designer chapter of Cisco Webex Contact Center Setup and Administration Guide.
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For more information on Control Scripts, see the Fetch Variable Block section in the Working with Call Control Scripts chapter of Cisco Webex Contact Center 1.0 Setup and Administration Guide.